Program Status and Registration
1. When will I receive my Program Status Letter?
Program Status Letters are distributed in December for approved members. The letter includes awarded program, selected provider, contact information, co-payment amount, number of weeks awarded, total benefit amount and extras.
2. Why won’t the provider accept my Summer Day Camp Reimbursement document?
CCF-partnered service providers cannot accept members who have received the Summer Day Camp Reimbursement benefit. If you attempt to use a reimbursement benefit at a partnered site, you will incur out-of-pocket costs.
Co-payment Policy
1. When is my co-payment due?
Co-payments must be made by March 31, 2025.
2. What happens if I do not make my co-payment?
Failure to pay by the deadline will result in loss of benefit.
3. Does making a co-payment guarantee a spot at my selected camp?
No. Making a co-payment does NOT guarantee space. You must still register directly with your provider..
4. What if I paid my co-payment but the camp is full?
Camps fill up quickly, so be sure to register early. If the camp is full, contact the Registration and Enrollment team at [email protected] for guidance.
Using Your Benefit
1. Can I use my benefit for costs beyond what’s listed in my Program Status Letter?
No. CCF only covers the awarded amount. Any additional costs must be paid by the member.
2. Can I negotiate directly with providers for additional services?
Members are advised against making side deals with providers instead of contacting CCF. Doing so may result in out-of-pocket costs that CCF will not cover.
Summer Day Camp (SDC) Splits
1. What is a split request?
A split request allows a SDC benefit to be shared between two children.
2. Can Special Needs Summer Day Camp (SNSDC) benefits be split?
No. Splits are only available for the standard SDC benefit.
3. How does a split work?
A split allows the SDC benefit to be divided between two children, but it does not apply to the SNSDC benefit. Example below:
One child gets eight weeks of camp with extras (e.g., transportation, extended hours) OR two children split the benefit and receive four weeks each, potentially without extras.
4. How do I request a split?
Email the Registration and Enrollment team at [email protected] and wait for approval before registering at camp.
Summer School and Camp Withdrawals
1. What if my child is required to attend summer school?
If summer school conflicts with camp, you must submit a written withdrawal request to [email protected], including a copy of the summer school notice from the New York City Department of Education.
2. Can I substitute another child if my child cannot attend?
No. The benefit is not transferable to another child.
3. What if I need to withdraw my child from camp?
Withdrawals must be done before the camp’s deadline, and the request must be made to the Registration and Enrollment team in writing at [email protected].
4. Can I get a co-payment refund for a withdrawal?
Co-payments are required to secure a spot in the program and are generally non-refundable. Once CCF has processed a payment or guaranteed funds to a provider, withdrawals do not change the payment obligation. Members should carefully review their camp selection and schedules before making a co-payment. Any withdrawal requests should be submitted to [email protected] for review, but approval is not guaranteed.
5. What if I want to switch to a different camp?
You must get approval from CCF before registering at another approved camp. If you switch without approval, you may have to pay out-of-pocket costs.
6. What is the deadline for making changes to my benefit?
The final deadline for all program changes is May 15, 2025. Contact [email protected] for assistance.
Camp Incidents and Safety Concerns
1. What are common camp incidents?
Common issues include injuries or medical emergencies, unsafe facilities (broken equipment, hazardous materials), lack of supervision, food restrictions not being followed, bullying, harassment, discrimination, or unsafe transportation (delays, lost children).
2. What should I do if an incident occurs?
Report all concerns to the camp director first.
3. When should I contact CCF about an incident?
Contact CCF Member Engagement ([email protected]) if the camp director is unresponsive, the issue is not resolved satisfactorily or you need further assistance in finding a resolution.
4. How long does CCF take to investigate incidents?
Investigations can take up to seven business days.
Additional Questions
If you have any further questions, contact:
1199SEIU Child Care Fund (CCF): (212) 564-2220
CCF Registration and Enrollment: [email protected]
CCF Member Engagement: [email protected]